Terms of Use

1Agreement to these terms

These Terms form a binding agreement between your clinic and Suruche. They apply from the moment your clinic registers for a VoxAiCare account, starts a free trial, or otherwise accesses the product, and continue to apply for as long as your account remains active.

2Eligibility

VoxAiCare is intended for use by licensed clinics, doctors, and their authorized staff. Whoever signs up on behalf of a clinic confirms they have the authority to accept these Terms for that clinic, and that all registration information provided is accurate and kept up to date.

3Account registration & security

Your clinic is responsible for keeping login credentials confidential and for all activity that happens under its account, including actions taken by staff members it grants access to. Notify us immediately at support@voxaicare.com if you suspect unauthorized access.

4Description of the service

VoxAiCare answers patient calls and WhatsApp messages using AI voice and language models, books and manages appointments, digitizes clinic records, sends reminders, and (on the Gold plan) provides a dedicated 24×7 patient-facing phone number. The exact features available depend on your subscribed plan — see Plans.

5AI processing & limitations

VoxAiCare uses speech-to-text, natural-language understanding and AI language models to interpret requests and generate responses. AI output is automated and may occasionally be incomplete, delayed, or inaccurate.

6Third-party integrations

VoxAiCare relies on third-party providers to deliver parts of the service — including WhatsApp's Business messaging platform, telephony and SMS providers, AI and speech-processing providers, and (where connected) calendar providers for scheduling. Access granted to these integrations (for example calendar scopes) can be reviewed and revoked from your dashboard at any time. We are not responsible for outages or failures caused solely by a third-party provider's infrastructure.

7Outbound calls & patient communications

On the Gold plan, VoxAiCare can place and answer calls, and send WhatsApp messages, directly with your patients on your clinic's behalf — for appointment confirmations, reminders, and after-hours booking requests.

• Your clinic is responsible for ensuring it has a lawful basis and, where required, patient consent to contact patients this way.
• VoxAiCare must not be used to make unsolicited marketing calls, contact numbers registered on a Do-Not-Disturb list for promotional purposes, or send content that violates telecom or messaging regulations.
• Do not use VoxAiCare for emergency communications — it is not a substitute for emergency medical services.
• Call and message metadata is processed as described in our Privacy Policy.

8Acceptable use

When using VoxAiCare, you agree not to:

• Upload or process data you are not lawfully entitled to hold or share.
• Attempt to reverse-engineer, extract, or misuse the underlying AI models or infrastructure.
• Share account credentials outside authorized clinic staff.
• Use the service in a way that disrupts, overloads, or attempts to gain unauthorized access to VoxAiCare's systems.
• Use VoxAiCare for any unlawful purpose, or in violation of applicable healthcare, telecom or data-protection regulations.

9Ownership of content & data

Your clinic retains ownership of the patient and clinic data it submits to VoxAiCare. You grant Suruche a limited license to store, process, encrypt and transmit that data solely to provide and improve the service, as described in our Privacy Policy. We do not claim ownership of your clinic's or patients' data.

10Subscriptions, billing & taxes

VoxAiCare plans are billed monthly in advance, with optional usage-based top-ups for storage and AI tokens. Displayed prices are exclusive of applicable taxes unless stated otherwise; taxes are added at checkout based on your billing location. Cancellations, refunds, upgrades and downgrades are governed by our separate Cancellation & Refund Policy, which forms part of these Terms.

12Account termination

You may cancel your subscription and stop using VoxAiCare at any time, as described in our Cancellation & Refund Policy. We may suspend or terminate an account that violates these Terms, is used fraudulently, or remains unpaid after the grace period described in that policy.

13Intellectual property

Suruche owns all rights, title and interest in VoxAiCare's software, models, branding and documentation, excluding your clinic's own content and data. Subject to these Terms, we grant your clinic a limited, non-exclusive, non-transferable right to use VoxAiCare for your own clinical operations.

14Limitation of liability

To the maximum extent permitted by law, Suruche is not liable for indirect, incidental or consequential damages arising from use of VoxAiCare, or for outages and failures caused by third-party providers outside our reasonable control. Our total liability for any claim relating to the service is limited to the amount your clinic paid us in the 12 months preceding the claim. Nothing in these Terms limits liability that cannot be excluded under applicable law.

15Data protection

How we collect, use, store and protect clinic and patient data is described in full in our Privacy Policy, which is incorporated into these Terms by reference.

16Governing law

These Terms are governed by the laws of India. Any dispute arising out of or relating to these Terms or VoxAiCare will be subject to the exclusive jurisdiction of the competent courts in India, except where mandatory local consumer-protection law provides otherwise.

17Changes to these terms

We may update these Terms from time to time, for example to reflect new features or regulatory requirements. Material changes will be communicated via email or an in-app notice before they take effect. Continued use of VoxAiCare after changes take effect constitutes acceptance of the updated Terms.

18Contact us

Questions about these Terms can be sent to:

• Email: contact@voxaicare.com
• Support: support@voxaicare.com
• Operated by: Suruche · suruche.com